CUSTOMER SERVICE

If a client receives damaged goods. We ask that they send photos of the damage immediately to sales@agfast.com.au and then they will receive a response within 48 hours on what action will take place. In most cases we will ask that the goods be returned to the supplier and a receipt of postage cost be sent to Agfast so these can be reimbursed, and new goods sent out by the supplier. It is always a far more simple process if Agfast receives these photos the moment the client opens the package. We must stress that if the goods have been used then it will be the supplier’s warranty for the product that will be implemented, and this will be at the discretion of the supplier. If a breakage occurs due to misuse, then a warranty will be void. 

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